Frequently Asked Questions

Installation

How do I install a Tulip Shade?

Installation is effortless—it takes just a few minutes and requires no tools or rewiring.

You can scan the QR code on the box delivered to you or read step by step instructions here.

Are Tulip Shades suitable for both renters and homeowners?

Absolutely. Our Shades are designed for anyone looking to transform their space effortlessly—whether you rent, own, or are somewhere in between. With no tools or rewiring required, a Tulip Shade offers a simple yet high-design lighting solution that adapts to your home, however permanent (or temporary) it may be.

And if you ever move, they're just as easy to uninstall and take with you, so your lighting can evolve with your space.

What types of ceiling lights can Tulip Shades cover?

Crafted for versatility, our Shades are designed to soften harsh lighting while maintaining the integrity of your space’s original fixtures.

A Tulip Shade can be installed over almost any ceiling light fixture less than 15” in diameter - including recessed cans, bare bulbs, traditional flush mounts, and, of course, boob lights.

If your space lacks overhead lighting, you can place a remote-controlled puck light underneath a Tulip Shade for an instant glow.

Can I install a Tulip on textured or popcorn ceilings?

Yes! Even on challenging surfaces, Tulip Shades are designed to adapt. Every Tulip Shade comes with perfect no-mess drywall screws to use for easy install and easy removal. After removal, you just need a little spackle to fill in the 3 small holes. 

Please review our full instructions here.

Should I use the provided drywall screws or adhesive tape?

Our adhesive tape is perfect for short term rentals, but if you are staying in your apartment for several years, our suggestion is to use the 3 drywall screws for extra security.

If you live in a particularly humid location, we'd recommend using drywall screws as well.

Are Tulips safe for nurseries and children's rooms?

Yes! Designed with both artistry and safety in mind, Tulip Shades provide gentle, diffused lighting that’s ideal for creating a calm, inspiring space. No fragile glass, no harsh glares—just soft light for your little one's world.

Similar to any other light fixture, it's important to ensure that the bare bulb does not come into direct contact with your Tulip Shade.

How do I remove wrinkles from my Tulip Shade?

A quick steam is all it takes. Any creases from shipping will gently release with light steaming—revealing the full beauty of the craftsmanship.

Will a Tulip Shade work with ceiling fans?

We're aware of the need for a ceiling fan-compatible solution and are actively exploring designs that maintain our high standards of craftsmanship and adaptability. Stay tuned.

Will a Tulip Shade work on a slanted ceiling?

Unfortunately, no. Our Shades work best hanging from a level ceiling.

Can I use Tulip Shades on "naked" light bulbs without the “boob” glass?

Yes, you can use our light shades on naked light bulbs. We recommend using an LED bulb that doesn’t get hot, just for safety. Never install our Shades touching a light source.

Is there a maximum wattage bulb that is safe to use?

We love the warm, inviting glow of 2700K LED bulbs—they create the perfect ambiance while being energy-efficient and producing minimal heat.

While there’s no strict wattage limit, we recommend choosing an LED bulb with a brightness level that suits your space. Most importantly, ensure the bare bulb does not come into direct contact with your Tulip Shade for both safety and longevity.

Removal

I'm moving! How do I take down my Tulip Shade?

Congratulations on your new space! Tulip Shades are designed to move and evolve with you. Removing them is just as effortless as installation. You can find full instructions here.

How do I order replacement velcro strips or screws?

We are working on an official Tulip moving kit. In the meantime, please order a replacement set of adhesive strips directly from Amazon and re-use the screws originally provided with your Shade.

Shipping & Returns

Do you offer returns or exchanges?

We accept returns within 30 days after receiving your order. Please note, we do not offer exchanges.

All returned products must be in their original packaging and in original condition. Customers will assume the cost of return shipping. If the return is the result of some error on our part (ie; you received an incorrect or defective item), we will be happy to pay for the return shipping.

Please fill out a returns form here to start the process.

How long will it take to receive my order?

When the product is in stock, we aim to ship all orders within 3 business days of purchase. Please note that during busier times, orders may take slightly longer to dispatch, and we appreciate your patience.

Shipping rates are calculated based on delivery method, location and carrier at checkout. Please add the items you'd like to your cart and then enter your shipping address at checkout to determine shipping cost. You do not have to provide any payment info in order to see the shipping cost.

Why purchase Corso Shipping Protection?

At Tulip, we take great care in packaging and shipping your order. However, once your package is handed off to USPS or UPS, we are unable to control how it is handled in transit. To ensure peace of mind, we highly recommend adding Corso Shipping Protection to your order.

If you do not purchase Corso Shipping Protection at checkout, we regret that we cannot offer refunds or replacements for lost, stolen, or damaged packages caused by the carrier.

What if my package is lost, damaged, or stolen in transit?

If you purchased Corso Shipping Protection, please file a claim using the link in your confirmation email or visit Corso's Claims Page.

If you did not purchase Corso Shipping Protection, we will need to wait 15 business days before we can file a claim with USPS. While we’ve noticed delays recently with USPS, many "lost" packages do eventually make their way to their destination.

Do you ship internationally?

Currently, we ship within the U.S. and Canada, with plans for international expansion. Sign up for updates to be the first to know when Tulip goes global.

Material & Cleaning

What are Tulip Shades made of?

Tulip Shades are crafted from 100% cotton. Since our Shades are not mass-produced, colors may vary slightly between production runs, reflecting the unique craftsmanship of each piece.

How do I clean my Tulip Shade?

To keep your Shade looking its best, simply pop your Shade off its Ceiling Mount and gently wipe with a clean cloth that's been very slightly dampened with water. For stains, spot clean with a mild cleaning solution.

Creativity & Collaborations

Do you collaborate with designers & artists?

Collaborating with creatives is at the heart of what we do. We thrive on the fresh perspectives artists bring to Tulip—whether through fabric, hand-drawn patterns, or one-of-a-kind custom pieces. These collaborations aren’t just about design; they’re a way to support talented artists and showcase their unique expression of Tulip.

Can I customize my Tulip Shade?

We love to see how our customers personalize their Shades! While we don’t currently offer custom orders, many of our Shades lend themselves to creative adaptations. Share your customized Tulip look with us—we’re always inspired by your creativity.

Discounts

Do you offer a trade discount?

Yes! We offer a trade discount to interior designers, stylists, set-designers, and anyone else in the home and interiors industry. To qualify, you’ll need to provide company information verifying your design credentials.

Once approved, you’ll receive a personalized discount code to use at checkout. This code is for individual use and cannot be shared.

For more details or to apply, email us at info@hellotulip.com.

Are discounted Shades eligible for returns or exchanges?

No—all discounted Shades are final sale and cannot be returned or exchanged.