Shipping:

When product is in stock, we aim to ship all orders within 3 business days of purchase. Please note that during busier times, orders may take slightly longer to dispatch, and we appreciate your patience.

We offer Domestic shipping options through UPS and USPS, with both expedited and ground options. We ship to Canada via UPS Innovations. We are hoping to expand to more countries in the future. Please email info@hellotulip.com if you are an international customer interested in purchasing a Tulip Shade.

Shipping rates are calculated based on delivery method, location and carrier at checkout. Please add the items you'd like to your cart and then enter your shipping address at checkout to determine shipping cost. You do not have to provide any payment info in order to see the shipping cost.

Returns and exchanges:

At Tulip, each customer means the world to us. Crafted with care, every Tulip Shade is meticulously made by skilled artisans, resulting in a product that is uniquely yours. We want you to absolutely love your purchase. If your Shade hasn't been installed, but is damaged, seems off, or you're not thrilled, we'll sort it out.

We accept returns within 30 days after receiving your order. All returned products must be in their original packaging and in original condition. Customers will assume the cost of return shipping. If the return is the result of some error on our part (ie; you received an incorrect or defective item), we will be happy to pay for the return shipping.

Please fill out a returns form here to start the process. Please note, we do not offer exchanges.

Final sale policy:

Final sale Shades will be indicated by text on the product page and within your cart prior to check out. Thank you for understanding that we are unable to accept returns or offer exchanges on final sale items.